This lesson was better than the last and I think the topics covered and points the author makes are important and hold true. I’ve done the name test with waiters and waitresses often in the past. Everyone likes to hear their name and it get them on your side.

I was able to work and practice this at a recent HOA meeting I attended. It’s has been a while since I had to remember so many names of people I just met. It was a good drill and made the meeting fun for me. I have lost touch with some of those basic communication skills over the last few years and realize I need to refresh and tune them up.